TICKETMASTER SPORT WILL BECOME WIGAN ATHLETIC & WIGAN WARRIORS' NEW TICKETING PLATFORM IN 2024

New ticketing system in place in early 2024
Ticketmaster Sport to become the Club’s Official Ticketing Provider.
Enhanced digital fulfilment of tickets.

Wigan Athletic and Wigan Warriors are pleased to announce that Ticketmaster Sport will become the Official Ticketing Provider for both clubs and will be launched in early 2024.

Ticketmaster is a global leader in live entertainment and sport and will provide a platform that is reliable and trusted by our supporters who will experience a seamless customer journey with an efficient and user-friendly online experience and control of how their tickets are managed using Ticketmaster’s state-of-the-art platform.

There will be a focus on tickets being fulfilled digitally, either via digital tickets or print-at-home tickets which will significantly reduce the need to queue on a matchday.

Fans will be offered the opportunity of a free account for each club that will allow straightforward ticketing transactions to take place for both home and away games.

For Latics’ upcoming home fixtures against Reading FC, Wycombe Wanderers and Stevenage, a temporary version of Ticketmaster will be in operation before the full switch to the permanent platform is made in February.

As part of the process of transitioning to Ticketmaster, all #BELIEVE FansFund subscriptions have been cancelled, ahead of the new fans fund scheme being launched in the coming weeks following a consultation with our fan groups.

Ben Goodburn, Chairman of Wigan Athletic said: “We’re delighted to partner with Ticketmaster Sport as our new ticketing service provider. The transition to Ticketmaster represents a key strategic priority for the Clubs and for our supporters. We hope this positive action demonstrates that we are listening to our supporters and implementing measures to take the club forward. Whilst we know that we have a transitional phase to overcome during the coming weeks, I’m confident that all our fans will benefit from Ticketmaster’s world-class ticketing technology in the long term”.

Kris Radlinski, Chief Executive of Wigan Warriors said: “We are excited to be launching a new ticketing system. The new system is well suited for our wider aspirations for the DW Stadium and Robin Park Arena to support our non-matchday objectives to deliver a wider range of community-focused events on the Robin Park campus”.

Further communication will be released during the coming weeks on how fans claim their Ticketmaster account along with a full breakdown of how to purchase match tickets. For further initial information, please visit our FAQs below.

FAQs and the move to Ticketmaster Sport explained

As Wigan Athletic and Wigan Warriors progress with the implementation of the new Ticketmaster solution, we have summarised a series of key questions regarding what the change means to users and how tickets can be purchased in the future.

Does the move to Ticketmaster have any impact on season tickets that fans have already purchased for the 2023/2024 season?

No. All existing season tickets and tickets purchased will remain valid and enable access to the stadium. All current and valid tickets will be transferred to our new system.

Can you tell me more information about the temporary ticketing site that is being used for the Reading, Wycombe, Stevenage, Peterborough, and Exeter fixtures?

The solution that we will implement from Monday 15 January is a temporary solution to allow an effective transition to the new site. We fully appreciate that the temporary site may present some inconvenience for our fans in the very short term, however, we are confident that when the full new site is launched, fans will be extremely satisfied with the new experience. All fans will be required to register a new temporary account to purchase tickets for the Reading, Wycombe, Stevenage, Peterborough, and Exeter fixtures.

Will my current account details and login remain the same?

Fans will be notified when each Club's new ticketing platform is live. You will be sent a link to your registered email address or mobile phone, and you will need to update your personal details and password. In circumstances where fans have set up an account and not provided valid contact details, a new account will need to be set up.

How will I buy tickets if I don’t currently have an account set up?

To ensure the safety of all fans, it will be a mandatory requirement to set up a basic free account that will enable fans to purchase tickets. You will be expected to provide accurate contact details to enable the free account to be set up.

How will I purchase tickets when the system is live?

As part of both Clubs’ commitment to reducing the impact on the environment, we will be making a transition to selling and fulfilling the majority of tickets online. Tickets can be purchased via the Wigan Athletic website and will be fulfilled via the issue of a digital ticket.

What benefits will fans see from our updated ticketing platform?

Fans will benefit from Ticketmaster’s advanced technology when purchasing tickets. This includes interactive seating maps, view-from-seat functionality to bring the DW Stadium to life and a seamless user experience when purchasing tickets and selecting seats for the match. Fans will also have control over how they manage their tickets online using Ticketmaster’s state-of-the-art platform.

Wigan Athletic & Wigan Warriors to move to Ticketmaster in 2024